Embedded Systems Support

embedded support and services

Customer Technical Support

Should you require technical assistance in the use of our products, you have ready access to our team of highly skilled hardware and software engineers. Full contact details for all of our support locations are in the Support Center Locator, but if you are still uncertain of who to contact, simply e-mail support.embeddedsystems.ip@ge.com and we will make sure that your enquiry is picked up and responded to promptly.

Repairs

GE Intelligent Platforms Embedded Systems can provide you with in-service support of our products for as long as your program requires. To find out how, take a look at our Product Lifecycle Management offerings. If you do have to return one of our products for repair, please use our Repair Center Locator to identify the correct Repair Center and complete one of the simple RMA Request Forms that you will find there. If you are still uncertain of which location to contact, simply email repairs.embeddedsystems.ip@ge.com and we will make sure you are soon in touch with the right team to help you through the process.

Warranty

GE Intelligent Platforms provides warranties for both our products and services.

Product Lifecycle Management

When considering the Long-Term Support of COTS products in your programs, it is not a case of one-size-fits-all. A program must be able to select from a menu of strategies that can be tailored to suit the particular needs of both you and your customers. When you work with GE Intelligent Platforms Embedded Systems' PLM (Product Lifecycle Mangement) team, you will find LTS solutions that are not just simple and effective but are also proven and robust, having been establsihed for over 10 years and adopted by in excess of 40 customer programs. Find out more here.

Configuration Management

Whether you need to lock into a specific rev-state of a product design, or simply be kept abreast of intended changes to a product, GE Intelligent Platforms Embedded Systems' Configuration Management service can provide you with the level of control and confidence that your program demands. To be an integral part of the configuration management and change approval process will be an important part of your risk-reduction strategy.

Embedded Partners

GE Intelligent Platforms has a rich heritage of cooperation with industry associations and trade groups. We also work closely with selected companies to ensure hardware compatibility and to create technology breakthroughs.

Environmental

GE Intelligent Platforms is committed to compliance with its obligations under the WEEE, RoHS and REACH requirements and timelines. It is committed to achieving environmental, health, and safety excellence within a comprehensive and constantly evolving Health & Safety framework.

Legal / Contracts

Standard Conditions of Sale, Repair & Replacement Policy, Software Licenses, and NDAs -- they are all here.



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